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Returns accepted within 14 days
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Customer pays return shipping costs
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No restocking fee
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No items excluded from exchange
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@glowemirror.com. Please note that returns must be sent to the following address:
Be Mirror UG
Hauptstr. 16
36137 Großenlüder
Germany
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at sales@glowemirror.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can make a separate purchase for the new item.
European Union – 14-day Withdrawal Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As described above, the item must be in the same condition in which you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at sales@mues-tec.com.
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